Here are a few other things to be aware of when editing in RI.
Handling Update Requests (URs)
Rhode Island has adopted a 1/4/10 day schedule when responding to Update Requests.
New URs should be responded to as soon as possible. If the solution is obvious, then fix the issue, leave a comment, and close out the report as "Solved
". Otherwise, if there's ANY
ambiguity to the problem, then leave a comment asking for further clarification. This starts the UR response clock.
If the reporter hasn't responded within 4 days
of your initial comment, then leave a gentle reminder to the reporter that you will close the report soon if you don't get a response.
If the reporter does respond to your initial comment, then the response clock starts over as you continue the conversation.
If the reporter still hasn't responded after 10 days
, then leave a comment letting them know that you're closing the issue, and close the report as "Not identified
If you come across a UR that is older than 10 days that has not been touched by another editor (common in more rural areas), apologize for the late response and see if the reporter still remembers anything about the problem. If they can't, or they don't respond after 4 days, close the report as "Not identified
Other things to remember about handling URs:
- Keep responses short; some folks might be responding in the Waze app and reading long responses can be a pain!
- You should always leave a comment on a UR, even if you're just closing out old reports.
- Plugins such as URO+, UR Comments, and UR-MP Tracking can make responding to URs much easier. Check them out!
- Be sure to review the Wiki documentation on Handling Update Requests, especially the section about Response Etiquette.