1) request more info / clarify as needed
2) wait 7 days
3) send reminder, with info the report will end up closed as Not Identified, if we don't hear from them
4) wait 7 more days
[Note: this reminder step and waiting longer is newer guidance we are using as a trial and will likely become the official guidance at some point based on results from it so far)
5) still no response - scan general area for worst / obvious issues - this is where you can apply best guess scenarios - find something that needs fixing in this area - look harder if you can't find something!
Always close a UR with a comment
Even if only to say it's being closed as NI