User:DwarfLord/UR

From Wazeopedia

< User:DwarfLord

Revision as of 05:19, 16 June 2014 by DwarfLord (talk | contribs) (Unexplained detour)

This is a collection of boilerplate responses for most typically encountered UR issues.

Update Requests with no immediately obvious issue

General Error with no descriptive text

Volunteer responding to your "general error" map-issue report. Waze gives us volunteers very little to go on and we're stumped. What was wrong with the map? Can you provide any detail? (Open to any editor)

Wrong Driving Direction with no descriptive text

Volunteer responding to your "wrong driving direction" map-issue report. Waze gives us volunteers very little to go on; we don't even know where you were going! What went wrong with the route Waze gave you? Can you tell us your destination address as you entered it into Waze? (Open to any editor)

Incorrect Junction with no descriptive text

Volunteer responding to your "incorrect junction" map-issue report. Waze gives us volunteers very little to go on. What junction was incorrect? What was incorrect about it? (Open to any editor)

Turn Not Allowed with no descriptive text

Volunteer responding to your "turn not allowed" map-issue report. Waze gives us volunteers very little to go on. What turn was not allowed? At what intersection? (Open to any editor)

Update Requests with common solutions

Fixed

Volunteer responding to your report of a map issue. Thanks to your report we've found and fixed a problem with the map. The fix should reach handheld devices within a week or so. Cheers!

The "Waze 180"

Volunteer responding to your report of a map issue. When you ask for a route immediately after waking up Waze, it has to guess what direction you are pointed. If it guesses wrong, it may give you an awkward route to avoid any illegal U-turns (I call this the "Waze 180"). When Waze offers you a route that starts off the wrong way, please drive a little in the direction you are pointed and then ask for the route again. This gives Waze a chance to know which way you are pointed and offer you a more suitable route. If you are sure this was not the problem, please respond, otherwise we'll close out this report in a few days. Cheers!

Google fu

Volunteer responding to your report of a map issue. The problem is caused by inaccurate data provided by Google (Waze gets most of its address locations from Google). We have asked Google to fix its database but we have no control over how fast Google will respond. It is usually days, but it can be weeks or even months. We'll leave this report open in the meantime. Cheers!

Bogus GPS

Volunteer responding to your report of a map issue. It looks like your GPS position information was awfully inaccurate. Bad GPS position data can cause all sorts of problems. Waze may think you are on some other road and give you bogus directions to get you back to the road you're already on. There's nothing we volunteer map editors can do about this, but in the future, please try ensuring that your handheld device has as clear a view of the sky as possible so it will get the most accuracy out of the GPS satellite signals. Cheers!

Stale or bogus traffic indications/routing

Volunteer responding to your report of a map issue involving wrong traffic indications. We volunteer map editors can't do anything about Waze's traffic reporting, but I can explain what may have happened. When Waze thinks it has detected a traffic situation it can remember it for awhile, sometimes long after the situation changes. Also, slow-moving Wazers can confuse Waze into incorrectly detecting heavy traffic (this is why one should never run Waze while walking or biking along roads). Cheers!

Had to wait forever to make Waze's recommended left turn

Volunteer responding. I would hate it too if Waze asked me to make a left turn through heavy traffic! Unfortunately there's nothing we volunteer map editors can do. If we disable the left turn, then others who want that route during off-peak hours will complain. The good news is that your long wait did not go unnoticed. Waze keeps track of how long it takes to make a turn. Thanks to your experience, other drivers are less likely to be routed this way during peak traffic hours. Cheers!

Unexplained detour

Volunteer responding. I can't find anything in the map to explain the apparent detour Waze gave you. It is possible that Waze thought there was traffic, or maybe a daily pattern of traffic at that time, on the simplest route. This would lead Waze to suggest a detour; Waze wants to save you time every way it can and sometimes it suggests complex detours just to shave a few seconds off your trip. Rumor has it that Waze may adjust this behavior in the future. It's also possible that other Wazers reported a temporary street closure, which would also result in a detour. In any event I am very sorry to say that we volunteer map editors can't be much help here. Cheers!

Non-missing "missing roads" from highway drivers

Volunteer responding to your report of a missing road. The roads along this highway have been pretty thoroughly mapped and we can't see anything missing that should ordinarily be there. Probably Waze simply chose not to show you the road in question; when moving at highway speeds, Waze deliberately chooses not to display many nearby roads to avoid cluttering the screen. If you are certain a road is missing from the map, please respond with details! Otherwise we'll close out this report in a few days. Cheers!

Short-term closure reported as a map issue

Volunteer responding to your report regarding a temporary closure. How long will the road be closed? If it is only for a few days or less, we volunteer map editors can't be much help. It takes at least that long for our edits to make it to handheld devices! When you encounter short-term road closures in the future, please use the Report->Closure feature in the Waze app (you used Report->Map issue to file this report). If this is a long-term closure please respond and let us know as much as you can. Otherwise we'll close out this report in a few days. Cheers!

Used Map-Issue field to enter navigation destination

Volunteer responding to your map-issue report in which you described the problem as an address. Did you mean to enter the address as a navigation destination? If there is a problem with the address please respond and explain what went wrong. Otherwise we'll assume this was an accident and close out this report in a few days. Cheers!

No hablo muy bien el Español

Lo siento, estamos voluntarios solamente para mantener las mapas. No hablamos muy bien el Español y no podemos ayudar con el aplicación.

(Regrets, we are volunteers only for maintaining the maps. We don't speak Spanish well and we can't help with the application.)