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Waze Forums (official) : there is no other way to get help.
The forums have a search facility, but do not index certain common words. If that is a problem you can [[Search forum for common words|follow these instructions to search the forum using Google]]
 
If a database error prevents you from logging onto the support forum, there is no way to get help -- support@waze.com is simply an auto-responder that will recommend you ask your question on the support forum.
===IRC - Internet Relay Chat (unofficial)===
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