- As a first step, try asking our system your question on www.waze.com/support
- If you don't get an appropriate answer, you can use the link to ask an agent by email
- Replies may be basic but in most cases a comprehensive and complete solution
- Make sure to include your Waze username, your phone model and the Waze app version
- A Superpermalink to the area and route on the Livemap or Cartouche are often very helpful
- Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together, on Android hold down the back and Home buttons together.
- Please describe what you expect to happen, and describe what actually happened
- Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed