Turn on debug mode
You can review an older General explanation video, but note that the "New Address" option is not on the current versions. Just go to the Main menu, select Navigate, and enter 2##2 into the search box for the destination. Now restart your phone and you will be in Debug Mode which enables collecting log files that can be sent to Waze Support. To send the log files, open the Main Menu and choose Settings >> Help >> Send Logs. Click Yes to send the logs to Waze support. After sending the logs, please contact support from the Main Support page by entering "sending logs" in the quick help box and you will see "Ask an Agent by: Email." Include the date and time you sent the logs. That way they can respond to you directly and they know which logs are related to your described problem you submit.
To turn off debug mode search again for 2##2 and restart your phone.