Problem reports: Difference between revisions View history

(Undo revision 174036 by Airchair (talk))
Tag: Undo
 
Line 14: Line 14:


Suggested time-table:
Suggested time-table:
*First response within 7 days (preferably quicker!)
*First response within 7 days (preferably quicker!)
*If no reaction from the reporter, send a reminder after 7 days
*If no reaction from the reporter, send a reminder after 7 days
Line 22: Line 23:
===Guideline for handling URs===
===Guideline for handling URs===
[[File:WME UR Window.png|thumb|right|upright=1.4|start a conversation. Be aware that the reporter probably is not an editor.]]
[[File:WME UR Window.png|thumb|right|upright=1.4|start a conversation. Be aware that the reporter probably is not an editor.]]
* Respond to URs in (Roman) Urdu and/or English
 
* You may use this list of [https://wazeopedia.waze.com/wiki/USA/User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses responses to common UR problems] to help you.  
*Respond to URs in (Roman) Urdu and/or English
* UR reporters are our partners in fixing the map. Always use friendly comments that show our appreciation. Ask for information in a friendly way, thank them for working with you, and always leave a comment before closing.
*You may use this list of [https://wazeopedia.waze.com/wiki/USA/User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses responses to common UR problems] to help you.
* Officially, nobody ´owns´ a UR. However, if another editor is already working on a UR, it is polite to get in contact with him or her. You may find a solution together. If the editor does not react within two weeks after the initial response, you handle the UR as described below.
*UR reporters are our partners in fixing the map. Always use friendly comments that show our appreciation. Ask for information in a friendly way, thank them for working with you, and always leave a comment before closing.
* Some problems are easy. Some problems are difficult. Sometimes the reporter gives incorrect information. You can always ask a more experienced editor for help solving a UR.
*Officially, nobody ´owns´ a UR. However, if another editor is already working on a UR, it is polite to get in contact with him or her. You may find a solution together. If the editor does not react within two weeks after the initial response, you handle the UR as described below.
*Some problems are easy. Some problems are difficult. Sometimes the reporter gives incorrect information. You can always ask a more experienced editor for help solving a UR.
*Sometimes a higher Level editor is needed to solve the problem, because the involved segments are locked at a higher Level than your own. Check the level of the segments and those that are connected to it, before you start editing. In case of a higher lock, request an unlock in the forum or in slack, or assistance from a higher level editor.
*Sometimes a higher Level editor is needed to solve the problem, because the involved segments are locked at a higher Level than your own. Check the level of the segments and those that are connected to it, before you start editing. In case of a higher lock, request an unlock in the forum or in slack, or assistance from a higher level editor.


====Actions====
====Actions====
* If the report has enough information, please fix the problem.  
 
::-Tell them what you did.  
*If the report has enough information, please fix the problem.
::-Say "thank you". Maybe they will send more helpful reports after this.  
 
::-After it is fixed, close the UR as ''Solved''.  
::-Tell them what you did.
::-Say "thank you". Maybe they will send more helpful reports after this.
::-After it is fixed, close the UR as ''Solved''.
::-Remember to '''send''' a [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses#UR_Solved|closing comment]].
::-Remember to '''send''' a [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses#UR_Solved|closing comment]].
* If you need more information, ask.  
 
::-Be friendly, say thank you, and '''send'''.  
*If you need more information, ask.
 
::-Be friendly, say thank you, and '''send'''.
::-Look at the provided [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses#Initial_Responses_to_UR.27s|standard responses]] for examples.
::-Look at the provided [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses#Initial_Responses_to_UR.27s|standard responses]] for examples.
* If the reporter did not answer after 7 days, send a reminder message.
 
: It often happens reporters do respond only after a reminder.
*If the reporter did not answer after 7 days, send a reminder message.
* If the reporter does not respond to the reminder after 7 days, check again.  
 
::-Try to solve the problem.  
:It often happens reporters do respond only after a reminder.
::-Check other URs in the neighbourhood for more information.  
 
*If the reporter does not respond to the reminder after 7 days, check again.
 
::-Try to solve the problem.
::-Check other URs in the neighbourhood for more information.
::-Update the map at that location where possible.
::-Update the map at that location where possible.
::-Ask your fellow editors for help.
::-Ask your fellow editors for help.
* Close the UR as [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses#UR_Solved|Solved]] only if you really solved the problem in the map.
 
*Close the UR as [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses#UR_Solved|Solved]] only if you really solved the problem in the map.
*If you did not solve a map problem, do NOT mark the UR ''Solved'':
*If you did not solve a map problem, do NOT mark the UR ''Solved'':
::-If the problem is with the app, give the reporter a [https://support.google.com/waze link to the Waze support pages].
::-If the problem is with the app, give the reporter a [https://support.google.com/waze link to the Waze support pages].
::-If you did everything to handle the problem, but it can't be solved in the map, you can close it as ''Not Identified''.  
::-If you did everything to handle the problem, but it can't be solved in the map, you can close it as ''Not Identified''.
::-Use a closing comment like the provided [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses|default response]].  
::-Use a closing comment like the provided [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses|default response]].
::-Remember to '''send''' the comment.
::-Remember to '''send''' the comment.
====Older Reports====
====Older Reports====
Many areas are still not maintained well, and we have very old Update Requests open. The URs may signal where we have to work. Also, it provides a possibility to get into contact with our users.  
Many areas are still not maintained well, and we have very old Update Requests open. The URs may signal where we have to work. Also, it provides a possibility to get into contact with our users.  
* Use your best judgement as how to handle them.  
 
* You may follow the guidelines above, and use the [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses|default response]] asking for more info.  
*Use your best judgement as how to handle them.
* Do include an excuse for responding late.  
*You may follow the guidelines above, and use the [[usa:User:Dude495/drafts/Pakistan/Problem_reports/Canned_Responses|default response]] asking for more info.
* Again, always try to improve the area before closing the UR.
*Do include an excuse for responding late.
*Again, always try to improve the area before closing the UR.


Elaborate information on URs can be read in the global page about [[Update_Requests_in_Waze_Map_Editor|Update Requests]]. Be aware, that if guidelines differ from what is written above, the Pakistan guidelines prevail. Once you are experienced handling URs, you can use the script URC <!--https://wiki.waze.com/wiki/Scripts#URComments-->to facilitate it.
Elaborate information on URs can be read in the global page about [[Update_Requests_in_Waze_Map_Editor|Update Requests]]. Be aware, that if guidelines differ from what is written above, the Pakistan guidelines prevail. Once you are experienced handling URs, you can use the script URC <!--https://wiki.waze.com/wiki/Scripts#URComments-->to facilitate it.
Line 68: Line 82:
[[File:Map Problem Missing road.png|660px]]<br />
[[File:Map Problem Missing road.png|660px]]<br />


*There are several kinds of MPs. In base map areas, you will find ''Missing road'', ''Crooked segment detected'' and ''Restricted turn might be allowed'' most often.  
*There are several kinds of MPs. In base map areas, you will find ''Missing road'', ''Crooked segment detected'' and ''Restricted turn might be allowed'' most often.
*Other kinds of MPs are described in the [[Map_problems|Global Page on Map Problems]].  
*Other kinds of MPs are described in the [[Map_problems|Global Page on Map Problems]].
*Try to solve the problem and close the MP as ''Solved''.  
*Try to solve the problem and close the MP as ''Solved''.
*If you are sure it is not a map problem, close it as ''Not Identified'
*If you are sure it is not a map problem, close it as ''Not Identified'''
* If you don't know how to solve it, please discuss it with your fellow editors first before closing it as ''Not identified''. <br />
*If you don't know how to solve it, please discuss it with your fellow editors first before closing it as ''Not identified''. <br />


Elaborate information on MPs can be read in the global page about [[Map_Problems_in_Waze_Map_Editor|Map Problems]]. Be aware, that if guidelines differ from what is written above, the Pakistan guidelines prevail.  
Elaborate information on MPs can be read in the global page about [[global:Map_Problems_in_Waze_Map_Editor|Map Problems]]. Be aware, that if guidelines differ from what is written above, the Pakistan guidelines prevail.  


<div style="text-align: right; direction: ltr; margin-left: 1em;"><small><!---[[#TOC|''go back to the table of content'']] or ---> [[#TOP|''back to the top'']]</small></div>
<div style="text-align: right; direction: ltr; margin-left: 1em;"><small><!---[[#TOC|''go back to the table of content'']] or ---> [[#TOP|''back to the top'']]</small></div>

Latest revision as of 15:55, 1 September 2020

This new page is currently undergoing modifications. The information presented should be considered a draft, not yet ready for use. If you would like to contribute to this content, please consider posting in the Pakistan Wiki Discussion forum or the Pakistan Slack first to discuss your ideas.



Update Requests (URs)

Update Requests are shown as balloons with a blank Waze icon. Depending on their age, they are colored from yellow (fresh) to red (old). Green URs are closed by an editor. In well managed areas, URs are handled quickly. It gives the best opportunity to get local knowledge from the reporter to help you fix the map.

Suggested time-table:

  • First response within 7 days (preferably quicker!)
  • If no reaction from the reporter, send a reminder after 7 days
  • If no reaction to the reminder, close the report after another 7 days


Guideline for handling URs

start a conversation. Be aware that the reporter probably is not an editor.
  • Respond to URs in (Roman) Urdu and/or English
  • You may use this list of responses to common UR problems to help you.
  • UR reporters are our partners in fixing the map. Always use friendly comments that show our appreciation. Ask for information in a friendly way, thank them for working with you, and always leave a comment before closing.
  • Officially, nobody ´owns´ a UR. However, if another editor is already working on a UR, it is polite to get in contact with him or her. You may find a solution together. If the editor does not react within two weeks after the initial response, you handle the UR as described below.
  • Some problems are easy. Some problems are difficult. Sometimes the reporter gives incorrect information. You can always ask a more experienced editor for help solving a UR.
  • Sometimes a higher Level editor is needed to solve the problem, because the involved segments are locked at a higher Level than your own. Check the level of the segments and those that are connected to it, before you start editing. In case of a higher lock, request an unlock in the forum or in slack, or assistance from a higher level editor.

Actions

  • If the report has enough information, please fix the problem.
-Tell them what you did.
-Say "thank you". Maybe they will send more helpful reports after this.
-After it is fixed, close the UR as Solved.
-Remember to send a closing comment.
  • If you need more information, ask.
-Be friendly, say thank you, and send.
-Look at the provided standard responses for examples.
  • If the reporter did not answer after 7 days, send a reminder message.
It often happens reporters do respond only after a reminder.
  • If the reporter does not respond to the reminder after 7 days, check again.
-Try to solve the problem.
-Check other URs in the neighbourhood for more information.
-Update the map at that location where possible.
-Ask your fellow editors for help.
  • Close the UR as Solved only if you really solved the problem in the map.
  • If you did not solve a map problem, do NOT mark the UR Solved:
-If the problem is with the app, give the reporter a link to the Waze support pages.
-If you did everything to handle the problem, but it can't be solved in the map, you can close it as Not Identified.
-Use a closing comment like the provided default response.
-Remember to send the comment.

Older Reports

Many areas are still not maintained well, and we have very old Update Requests open. The URs may signal where we have to work. Also, it provides a possibility to get into contact with our users.

  • Use your best judgement as how to handle them.
  • You may follow the guidelines above, and use the default response asking for more info.
  • Do include an excuse for responding late.
  • Again, always try to improve the area before closing the UR.

Elaborate information on URs can be read in the global page about Update Requests. Be aware, that if guidelines differ from what is written above, the Pakistan guidelines prevail. Once you are experienced handling URs, you can use the script URC to facilitate it.

Map Problems (MPs)

Problem reports are automatically generated reports, that appear in the Waze Map Editor as a colored balloon with an exclamation (!) mark. Balloons with the Waze silhouette are user reported Update Requests and are covered in the paragraph above.


  • There are several kinds of MPs. In base map areas, you will find Missing road, Crooked segment detected and Restricted turn might be allowed most often.
  • Other kinds of MPs are described in the Global Page on Map Problems.
  • Try to solve the problem and close the MP as Solved.
  • If you are sure it is not a map problem, close it as Not Identified'
  • If you don't know how to solve it, please discuss it with your fellow editors first before closing it as Not identified.

Elaborate information on MPs can be read in the global page about Map Problems. Be aware, that if guidelines differ from what is written above, the Pakistan guidelines prevail.