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Places/Hospitals and urgent care

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Urgent Care Facilities: typo correction
{{mbox[[File:Hospital_image.png|center|middle]]<br>| type = Properly mapping hospitals is importantto routing and for proper search results. This wiki will cover how to map a hospital, urgent care clinic, place the stop point at the appropriate location, and how to name them. These entities are added to the Waze map as [[places]], below we will discuss the proper methods. | text = This is =Hospital Campus== When adding a hospital to the map, first identify the wiki page grounds where it is for mapping '''located. Many major hospitals are located on extensive grounds known as campuses or centers. These property types may include many buildings and Urgent Care Clinics''multiple parking lots. Other hospitals are just a single building, usually with parking.To ensure that the hospital grounds are mapped correctly, please only use information either provided by that facility' in s website, or obtained by observation on-the US }}-ground.
===Emergency Rooms ===Properly mapping an Emergency Room (ER) is very important for both routing and search results. The [[File:Hospital_imagePlaces#Setting the stop point for a Place|stop point]] of the ER should be set at the public entrance of the ER. If the facility has a website map, it will usually indicate the location of the ER entrance.png|centerIf you can not find the entrance from facility sources, or first hand knowledge - and the ER has not undergone recent construction - you can use the [[Map Editor Interface and Controls#Street View|middleStreetview]]<br>in WME to find the ER entrance location.Properly mapping In some cases, hospitals may operate standalone emergency centers at locations other than inside the same building as the hospital itself, especially in rural areas across the US. These locations only serve one purpose; emergency care -- the entire building is important an ER (or space if inside a larger building like at a mall). To determine whether the ER place should be set as a Place Area or a Place Point, please reference the [[#Place point or area|place type section]] below. For the proper naming of the ER place, please refer to routing the [[#Naming|naming section]] below. === Departments and Clinics ===Medium and large hospitals will have specific entrances for proper search resultslarge departments or specialty clinics that are inside the hospital. This wiki will cover how If a department has a specific main entrance, they should be added to the map a as Place Points. The goal behind this is to provide users with direct routes to their exact destination instead of the main hospitalentrance. For the proper naming of department places, place please refer to the stop point at [[#Naming|naming section]] below. ==Urgent Care== Urgent care facilities should only be added under the appropriate location"Hospital/Medical Care" category if they truly provide walk-in urgent medical care services that do not require an appointment. A simple indicator to differentiate Urgent Care centers from basic walk-in clinics is whether they have in-house X-ray equipment which is a national requirement{{ref|Xray}}, and how to name themlaboratory services.
==Adding a Hospital=='''NOTE: '''Be careful to [[Places#Opening hours|{{U|set the hours correctly}}]], especially for centers not open 24/7. This way the client app will display to users when they are closed.
When mapping a hospital{{color|Clinics that do not provide Urgent Care services, regardless of their name, first identify should not be added using the grounds where it is located. Many major hospitals are located on extensive grounds known as campuses or centers. These property types may include many buildings and multiple parking lots. Other hospitals are just a single building with parking"Hospital / Urgent Care" category.To ensure that the hospital grounds are mapped correctlyInstead, please only use information either provided by that facility's website or obtained by observation on-they should be added using the-groundDoctor / Clinic category.==Adding an Urgent Care Clinic==|red}}
==Place Type Determination==
The assignment of point or area for the place is very important as explained in the [[Places|Places page]]. This controls whether the polygon shape and name of the place will be displayed on the client maps. For this, special rules apply.
===Place point or Area== Hospital Campus & Urgent Care Facilities =====The assignment These types of point or area is very importantproperties are mapped as [[Places#Area Place|Place areas]]. For thisAs with many [[Places#Area Place size|large places]], special they should be mapped to the fence line of the property, including the parking lots. Urgent Care facilities should follow these same rules applyunless they are encompassed inside a larger facility. If an Urgent Care is inside a larger hospital complex, map it using a [[Places#Point Place|Place Point]].
'''<u>Campus===== Departments & Clinics =====As stated above, adding these places provide more accurate routing to within the hospital campus. If a department or building has a specific main entrance, it should be added as a [[Places#Point Place|Place point]] using the appropriate categories (ex. Doctor /Centers</u>'''Clinic, Pharmacy, etc.
These types of properties are mapped as areas, if needed. As with many large places, they should be mapped to the fence line of the property, including the parking lots[[File:Places medical center. <!-- include link png|center|The place names have been added to wiki describing how this image to map large areas like stadiums as an examplehelp visualize them. I can't remember what it's calledLarge Medical Center with Points for buildings and ERs, and Parking Lot Areas. -->]]
'''<u>Buildings on property</u>{{U|Emergency Room (ER)}}'''
Often, large properties will contain buildings that house specialty clinics or individual medical practices* ERs inside the main hospital building (encompassed inside the area polygon of their associated hospital's building) should be mapped as a point place (PP).* Standalone ERs (outside the main hospital building) should be mapped as an area place (AP). For these buildingsThe AP polygon should cover the entire footprint of the ER, add a place point and ensure it is located at may include the entrance nearest to parkingarea as well. <!-- include screenshot of a campus/center with buildings -->
'''<u>Hospital</u>'''
The general hospital building should be mapped as an area. This will show the name at the hospital location, aiding navigation.'''<u>Urgent Care Clinics</{{u>|Free Standing Psychiatric Hospitals}}'''Free standing facilities that offer dedicated mental health care should be point places, with category Doctor/Clinic. Naming should include a description indicating that these facilities only provide mental health or psychiatric care.
If a hospital provides a dedicated Psychiatric ER, they should use the Hospital / Urgent Care Clinics should be mapped as an area category and outline the buildingnamed appropriately (ex. “Psychiatric ER - Hospital Name").
====Mapping Emergency Rooms (ER)==== Psychiatric Care and Mental Health may be used interchangeably based on local custom.
Properly mapping a hospital's {| class="wikitable"|-! Name !! Use Hospital Category|-| McLean Hospital (Mental Health) || NO|-| Kingsboro Psychiatric Center|| NO|-| Psychiatric ER is very important for both routing and search results. The place point of the ER should be located at the public entrance of the ER. If the facility has a website map, it will usually indicate the location of the ER entrance.- Jacobi Medical Center|| YES|-|}
In some cases, hospitals may operate emergency, or trauma, centers at locations other than the hospital itself, especially in rural areas across the US. These locations only serve one purpose; emergency care -- the entire building is an ER. In this case, map the building as an Area, and place the stop point at the patient entrance.==Parking Lot Roads==
For It is essential that [[Parking lot roads|parking lot roads (PLRs)]] are properly mapped within hospital campuses to ensure correct routing. Many large hospitals have named roads that go through them. It is important to ensure these roads are named correctly as the naming addresses of the ER point, please refer many buildings are tied to them. Proper PLR mapping is also needed to the Naming section <!-- include link ensure users are routed as close as possible to the Naming section -->their final destination.
==Stop Points==
'''<u>Campus/Centers</u>'''The Stop Point for a place controls where navigation will lead to (and ultimately end). It is highly important that we set this so users are routed to the most optimal destination point. Details on editing the Stop Point are in the [[Places#Setting the stop point for a Place|Places article]].
===== Hospital Campus =====The stop point for the area place should be located at the main entrance (main point of access and not a side street)to the hospital. Many locations have signs along the road to guide visitors to location hospital websites will include this in a map that they are looking foroffer, or via an online directory. <!-- include an image StreetView inside the editor may also be of a campus/center assistance. If you are still unable to locate the main entrance with signs. Use SV if needed, consult an [[State Manager|SM]] or [[Regional Coordinator|RC]] for assistance. -->
'''<u>Hospitals</u>'''===== Departments & Clinics =====Departments or specialty clinics with their own entrances should have their stop points located at the department or clinic’s main entrance.
The ===== Urgent Care Facilities =====Stand-alone Urgent Care facilities should have their stop point for the hospital should be located places at what would be considered the main entrance. Many hospital websites will include this in a map that they offer or via an online directory. If you are still unable to locate the main entranceUrgent Care on the closest segment, consult an SM or RC for assistanceregardless of road type. Sometimes this requires adding PLRs.
==Categories==
As indicated in the [[Places/USA|Places article]], and mentioned [[#Adding a hospital|above]], only Hospitals, Emergency Rooms, and places offering '''Urgent Medical Care''' Medical Care should use the Hospital / Urgent Care category.{{Mbox|text=There used to be a single combined "Hospital/Medical Care " categorywhich covered all medical places, and was decided to be used only for hospitals and urgent care. In March 2017 this category was split into two new categories: "Hospital / Urgent Care", and "Doctor / Clinic". On March 28th, 2017 an automated process was completed which migrated all places with the original category to the new Doctor / Clinic category.<br><br>If you see places which should be using the hospital category, and they were last updated by a Waze bot, please fix them.}}
Clinics, and Medical offices which do not offer urgent medical care for Walk-Ins should use the Office, (and any other appropriate) Doctor / Clinic category instead.
As for the campus/center areas, they should also utilize the Medical office and other appropriate categories in relation to what is found on that property (there are instances buildings that a university may run a hospital and the location may be do not provide on or adjacent to -site medical care should use the university Offices category, and offer classes)be mapped using a Place point.
==Naming==
When naming healthcare facilities, it is important to determine the level of care and the services they are able to provide. When naming hospitals, it is important to remember two things:
# Hospitals are typically navigated to by users who reside in the area. Naming should be done based on local names first, followed by official names as alternates.
# Out-of-town users that are visiting the area and need immediate health care will typically only search “Hospital” or “Urgent Care”. It is imperative that these terms are somewhere in the main or alternate names, depending on the services provided at those locations.
Please use the following naming formats for medical facilities:
* Hospital Campus Area: '''Hospital Name'''
** If the ER entrance is in the same location as the main entrance for the hospital, '''ER - Hospital Name''' should be added as an '''alternate name''' to the main hospital to assist those searching for the ER.
*: ''In these cases it is {{u|not}} necessary to create a separate place point for the ER.''
* Emergency Room Entrance: '''ER - Hospital Name'''
* Ambulance Entrance: '''Ambulance Entrance - Hospital Name'''
==Place Details==
==Lock Level=== Hospitals =====* '''Phone Number:''' Use the main telephone number for the hospital. If there are separate numbers for new and returning patients, it’s best to use the new patient number since those operators can typically help returning patients without the need to be transferred.* '''URL:''' Use the main hospital website. If the hospital does not have it’s own website but instead uses a sub-page on it’s healthcare network’s website, please use the hospital’s location page.* '''Description:''' This should be left blank for hospitals.* '''Hours:''' Set the place to be open 24-hours.
Lock levels vary by state===== Emergency Rooms =====* '''Phone Number:''' Emergency rooms often times have their own phone number, different than the main hospital number. Use the ER phone number if available. If not, you may use the main hospital phone number. Please check your states wiki .* '''URL:''' If a hospital has a specific page on it’s website for the Emergency Department, use that page for the proper lock level of hospitalsURL. If it does not, use the same URL as the main hospital place. website.* '''Description:''' This should be left blank for Emergency Rooms==Parking Lot Roads==* '''Hours:''' While most Emergency Rooms are open 24-hours, it is important to note that some are not. Always verify ER hours on the hospital’s website.
It is essential ===== Urgent Care Facilities =====* '''Phone Number:''' Use the main telephone number for the Urgent Care facility.* '''URL:''' Use the main Urgent Care website. If the facility does not have it’s own website but instead uses a sub-page on it’s healthcare network’s website, please use the location page for that parking lot roads (PLRs) are mapped properly to ensure proper routingUrgent Care facility. Especially with large hospitals with various place points* '''Description:''' This is typically left blank for Urgent Care facilities. It For walk-in clinics, the description is also helpful a useful place to utilize put main services offered such as Lab Testing, X-Ray, etc.* '''Hours:''' Verify the GPS layer to get an idea of what PLRs are used hours on the Urgent Care’s website. Always use the walk-in hours for the mostUrgent Care, even if specific services have different hours.
Many hospitals, that are large enough, have named roads that go through it''Lock levels vary by region or state. It is important to ensure these roads are named correctly as Please check your region or state’s wiki page for the addresses proper lock level of many buildings are tied to themhospitals.''== Sources ==# {{note|Xray}} [http://aaucm.org/faq/general/default.aspx#qid1567 American Academy of Urgent Care Medicine (AAUCM) - FAQ]
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