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Places/Hospitals and urgent care

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Urgent Care Facilities: typo correction
Properly mapping hospitals is important to routing and for proper search results. This wiki will cover how to map a hospital, urgent care clinic, place the stop point at the appropriate location, and how to name them. These entities are added to the Waze map as [[places]], below we will discuss the proper methods.
==Adding a HospitalCampus==
When adding a hospital to the map, first identify the grounds where it is located. Many major hospitals are located on extensive grounds known as campuses or centers. These property types may include many buildings and multiple parking lots. Other hospitals are just a single building, usually with parking.
To ensure that the hospital grounds are mapped correctly, please only use information either provided by that facility's website, or obtained by observation on-the-ground.
===Mapping Emergency Rooms ===
Properly mapping an Emergency Room (ER) is very important for both routing and search results. The [[Places#Setting the stop point for a Place|stop point]] of the ER should be set at the public entrance of the ER. If the facility has a website map, it will usually indicate the location of the ER entrance. If you can not find the entrance from facility sources, or first hand knowledge - and the ER has not undergone recent construction - you can use the [[Map Editor Interface and Controls#Street View|Streetview]] in WME to find the ER entrance location.
In some cases, hospitals may operate standalone emergency centers at locations other than inside the same building as the hospital itself, especially in rural areas across the US. These locations only serve one purpose; emergency care -- the entire building is an ER (or space if inside a larger building like at a mall). Whether To determine whether the ER place should be set as a Place Area, or a Place Point is discussed in , please reference the [[#Place point or area|the Place point or area place type section below]]below.
For the proper naming of the ER place, please refer to the [[#Naming|naming section]] below.
==Adding an Urgent Care Clinic=Departments and Clinics ===Medium and large hospitals will have specific entrances for large departments or specialty clinics that are inside the hospital. If a department has a specific main entrance, they should be added to the map as Place Points. The goal behind this is to provide users with direct routes to their exact destination instead of the main hospital entrance.
Urgent care centers should only be added if they truly provide walk-in (no appointment) urgent medical care services. A simple indicator For the proper naming of department places, please refer to differentiate Urgent Care centers from basic walk-in clinics is whether they have in-house X-ray equipment which is a national requirement{{refthe [[#Naming|Xray}}, and laboratory servicesnaming section]] below.
'''NOTE: '''Be careful to {{U|set the hours correctly}}, especially for centers not open 24/7. This way the client app will display to users when they are closed.==Urgent Care==
{{color|WalkUrgent care facilities should only be added under the "Hospital/Medical Care" category if they truly provide walk-in clinics which urgent medical care services that do not provide urgent medical (erequire an appointment.g. stitches, A simple indicator to differentiate Urgent Care centers from basic broken bones, etc.) regardless of their name, walk-in clinics is whether they should not be added as an urgent care category. These places should be added like any other doctor's office.have in-house X-ray equipment which is a national requirement{{ref|redXray}}, and laboratory services.
==Place point or area==The assignment of point or area is very important'''NOTE: '''Be careful to [[Places#Opening hours|{{U|set the hours correctly}}]], especially for centers not open 24/7. For this, special rules applyThis way the client app will display to users when they are closed.
'''<u>Campus{{color|Clinics that do not provide Urgent Care services, regardless of their name, should not be added using the "Hospital /Centers<Urgent Care" category. Instead, they should be added using the Doctor /u>'''Clinic category.|red}}
These types ==Place Type Determination==The assignment of properties are mapped point or area for the place is very important as areas, if neededexplained in the [[Places|Places page]]. As with many large places, they should be mapped to This controls whether the fence line polygon shape and name of the property, including place will be displayed on the parking lotsclient maps. <!-- include link to wiki describing how to map large areas like stadiums as an example. I can't remember what it's calledFor this, special rules apply. -->
'''<u>Buildings on ===== Hospital Campus & Urgent Care Facilities =====These types of properties are mapped as [[Places#Area Place|Place areas]]. As with many [[Places#Area Place size|large places]], they should be mapped to the fence line of the property</u>''', including the parking lots. Urgent Care facilities should follow these same rules unless they are encompassed inside a larger facility. If an Urgent Care is inside a larger hospital complex, map it using a [[Places#Point Place|Place Point]].
Often===== Departments & Clinics =====As stated above, large properties will contain buildings that house specialty clinics adding these places provide more accurate routing to within the hospital campus. If a department or individual medical practices. For these buildingsbuilding has a specific main entrance, add it should be added as a place [[Places#Point Place|Place point and ensure it is located at ]] using the entrance nearest to parkingappropriate categories (ex. <!-- include screenshot of a campusDoctor /center with buildings -->Clinic, Pharmacy, etc.
'''<u>Hospital</u>'''[[File:Places medical center.png|center|The place names have been added to this image to help visualize them. Large Medical Center with Points for buildings and ERs, and Parking Lot Areas.]]
The general hospital building should be mapped as an area. This will show the name at the hospital location, aiding navigation.'''{{U|Emergency Room (ER)}}'''
* ERs inside the main hospital building (encompassed inside the area polygon of their associated hospital'''<u>Urgent Care Clinics</u>'''s building) should be mapped as a point place (PP).* Standalone ERs (outside the main hospital building) should be mapped as an area place (AP). The AP polygon should cover the entire footprint of the ER, and may include the parking area as well.
 '''{{u|Free Standing Psychiatric Hospitals}}'''Free standing facilities that offer dedicated mental health care should be point places, with category Doctor/Clinic. Naming should include a description indicating that these facilities only provide mental health or psychiatric care. If a hospital provides a dedicated Psychiatric ER, they should use the Hospital / Urgent Care Clinics should category and named appropriately (ex. “Psychiatric ER - Hospital Name").  Psychiatric Care and Mental Health may be used interchangeably based on local custom. {| class="wikitable"|-! Name !! Use Hospital Category|-| McLean Hospital (Mental Health) || NO|-| Kingsboro Psychiatric Center|| NO|-| Psychiatric ER - Jacobi Medical Center|| YES|-|} ==Parking Lot Roads== It is essential that [[Parking lot roads|parking lot roads (PLRs)]] are properly mapped within hospital campuses to ensure correct routing. Many large hospitals have named roads that go through them. It is important to ensure these roads are named correctly as an area and outline the buildingaddresses of many buildings are tied to them. Proper PLR mapping is also needed to ensure users are routed as close as possible to their final destination.
==Stop Points==
'''<u>Campus/Centers</u>'''The Stop Point for a place controls where navigation will lead to (and ultimately end). It is highly important that we set this so users are routed to the most optimal destination point. Details on editing the Stop Point are in the [[Places#Setting the stop point for a Place|Places article]].
===== Hospital Campus =====The stop point for the area place should be located at the main entrance (main point of access and not a side street)to the hospital. Many locations have signs along the road to guide visitors to location hospital websites will include this in a map that they are looking foroffer, or via an online directory. <!-- include an image StreetView inside the editor may also be of a campus/center assistance. If you are still unable to locate the main entrance with signs. Use SV if needed, consult an [[State Manager|SM]] or [[Regional Coordinator|RC]] for assistance. -->
'''<u>Hospitals</u>'''===== Departments & Clinics =====Departments or specialty clinics with their own entrances should have their stop points located at the department or clinic’s main entrance.
The ===== Urgent Care Facilities =====Stand-alone Urgent Care facilities should have their stop point for the hospital should be located places at what would be considered the main entrance. Many hospital websites will include this in a map that they offer or via an online directory. If you are still unable to locate the main entranceUrgent Care on the closest segment, consult an SM or RC for assistanceregardless of road type. Sometimes this requires adding PLRs.
==Categories==
As indicated in the [[Places/USA|Places article]], and mentioned [[#Adding a hospital|above]], only Hospitals, Emergency Rooms, and places offering '''Urgent Medical Care''' Medical Care should use the Hospital / Urgent Care category.{{Mbox|text=There used to be a single combined "Hospital/Medical Care " categorywhich covered all medical places, and was decided to be used only for hospitals and urgent care. In March 2017 this category was split into two new categories: "Hospital / Urgent Care", and "Doctor / Clinic". On March 28th, 2017 an automated process was completed which migrated all places with the original category to the new Doctor / Clinic category.<br><br>If you see places which should be using the hospital category, and they were last updated by a Waze bot, please fix them.}}
Clinics, and Medical offices which do not offer urgent medical care for Walk-Ins should use the Office, (and any other appropriate) Doctor / Clinic category instead.
As for the campus/center areas, they should also utilize the Medical office and other appropriate categories in relation to what is found on that property (there are instances buildings that a university may run a hospital and the location may be do not provide on or adjacent to -site medical care should use the university Offices category, and offer classes)be mapped using a Place point.
==Naming==
When naming healthcare facilities, it is important to determine the level of care and the services they are able to provide. When naming hospitals, it is important to remember two things:
# Hospitals are typically navigated to by users who reside in the area. Naming should be done based on local names first, followed by official names as alternates.
# Out-of-town users that are visiting the area and need immediate health care will typically only search “Hospital” or “Urgent Care”. It is imperative that these terms are somewhere in the main or alternate names, depending on the services provided at those locations.
Please use the following naming formats for medical facilities:
* Hospital Campus Area: '''Hospital Name'''
** If the ER entrance is in the same location as the main entrance for the hospital, '''ER - Hospital Name''' should be added as an '''alternate name''' to the main hospital to assist those searching for the ER.
*: ''In these cases it is {{u|not}} necessary to create a separate place point for the ER.''
* Emergency Room Entrance: '''ER - Hospital Name'''
* Ambulance Entrance: '''Ambulance Entrance - Hospital Name'''
Please use the following naming format for Hospital / Medical Care names==Place Details==
===== Hospitals =====
* '''Phone Number:''' Use the main telephone number for the hospital. If there are separate numbers for new and returning patients, it’s best to use the new patient number since those operators can typically help returning patients without the need to be transferred.
* '''URL:''' Use the main hospital website. If the hospital does not have it’s own website but instead uses a sub-page on it’s healthcare network’s website, please use the hospital’s location page.
* '''Description:''' This should be left blank for hospitals.
* '''Hours:''' Set the place to be open 24-hours.
===== Emergency Rooms =====* Name the hospital Area: '''Hospital NamePhone Number:'''Emergency rooms often times have their own phone number, different than the main hospital number. Use the ER phone number if available. If not, you may use the main hospital phone number..* Name the Emergency Entrance: '''ER - Hospital NameURL:'''* If there is a separate ambulance entrancehospital has a specific page on it’s website for the Emergency Department, please name use that page for the URL. If it does not, use the same URL asthe main hospital place. website.* '''Description: '''ER Ambulance Entrance - Hospital NameThis should be left blank for Emergency Rooms* '''Hours:''' ==Lock Level== Lock levels vary by stateWhile most Emergency Rooms are open 24-hours, it is important to note that some are not. Please check your states wiki page for Always verify ER hours on the proper lock level of hospitalshospital’s website==Parking Lot Roads==
It is essential ===== Urgent Care Facilities =====* '''Phone Number:''' Use the main telephone number for the Urgent Care facility.* '''URL:''' Use the main Urgent Care website. If the facility does not have it’s own website but instead uses a sub-page on it’s healthcare network’s website, please use the location page for that [[Parking lot roads|parking lot roads (PLRs)]] are mapped properly to ensure proper routingUrgent Care facility. Especially with large hospitals with various place points* '''Description:''' This is typically left blank for Urgent Care facilities. It For walk-in clinics, the description is also helpful a useful place to utilize put main services offered such as Lab Testing, X-Ray, etc.* '''Hours:''' Verify the GPS layer to get an idea of what PLRs are used hours on the Urgent Care’s website. Always use the walk-in hours for the mostUrgent Care, even if specific services have different hours.
Many hospitals, that are large enough, have named roads that go through it''Lock levels vary by region or state. It is important to ensure these roads are named correctly as Please check your region or state’s wiki page for the addresses proper lock level of many buildings are tied to themhospitals.''
== Sources ==
# {{note|Xray}} [http://aaucm.org/faq/general/default.aspx#qid1567 American Academy of Urgent Care Medicine (AAUCM) - FAQ]
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