Update Requests (URs) represent the customer service that we, the Waze Map Editors, are giving to the end user. The higher the solve rate, the better customer service we deliver and a better end user experience. In the end the goal should be to Solve a UR and not close it.
'''Factors that improve UR solving rate'''
* Quick response to new URs while the issue is fresh in the drivers mind
* Customize your responses based off information seen in the UR, reference the comments if they wrote one, indicate where the report was, identify differences in the "Waze provided route" and the actual "User Drive"
* Make sure you have done a quick Waze Street View search
* Do a Google search for the road name and town to see if anything comes up