From Wazeopedia
no edit summary
== {{@|Update Requests}} ==
{{Anchor|Update Requests}}'''Update Requests (URs)''' represent the customer service that we, the Waze Map Editors, are giving to the end user. The higher the solve rate, the better customer service we deliver and a better end user experience. In the end the goal should be to Solve a UR and not close itrather than closing as Not Identified.
'''Factors that improve UR solving rate'''
* Customize your responses based off information seen in the UR, reference the comments if they wrote one, indicate where the report was, identify differences in the "Waze provided route" and the actual "User Drive"
* Make sure you have done a quick Waze Street View search to see if anything is out of order
* Do a Google search for the road name and town to see if anything comes upor stands out about the result