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User:Jushag/NYS UR Guidelines PA Template

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'''The main objective is to resolve legitimate map issues''' -- not just to close URs. Be sure to take time to understand the issue, and ensure that the reporter has time to respond. URs may be left open longer if needed to properly resolve the issue.
To improve your chances of getting helpful replies to your UR comments, use specific, personalized comments such as ''Last Tuesday at 5PM, Waze instructed you to turn right on W 40th Street, but you continued straight on 8th Avenue. What was wrong?.'' Avoid using generic generated comments, and be very cautious of any scripts which have options to automate your comments . Using automatically generated responses can be used, but it's strongly recommended not to use the auto fill/auto send feature, as these show no involvement in any waytrying to investigate and identify the problem.
It helps to let the reporter know they need to reply in the app, that email responses will not reach us.
====Timeline:====
:* Day 1: Use aerial view, street view, and the information in the UR to try to solve the UR. If you can fix the problem, do so, and thank the reporter for their help. '''If ''' no information is available '''and''' you need more informationcannot identify the problem, ask respond to the original reporter UR asking for helpmore information.:*Send Day 3: if you haven't received a response from the reporter '''and''' you still cannot identify the problem send a reminder 7 days after the initial message from an editorfor more information.:*Day 7: '''If there is ''' you still haven't received a reply from the report, '''and''' you still no responsecannot identify the problem, you may close the UR 7 days after as not identified, leaving a message indicating that we did not have enough information to identify the reminder problem. In this final message was sent, and you may include our email address in your reply: ''wazenewyorkWazeNewYork@gmail.com'' along with asking them to put your editor username in the subject line so emails can be auto forwarded to you.:::If ''You are not required to use this email address if you are regularly responding don't wish to URs. However if you do use it, contact a State Manager for the process to be added to the auto-forward for the email account so it is strongly recommended you can receive any replies directlyregister here: [https://www.bit.ly/WazeNOREmail Waze NOR Email Subscription]'' 
:Example:
:::Jan 10, Initial request for more information sent by an editor
:::Jan 1713, no respond to initial inquiry, reminder sent:::Jan 2417, no respond to reminder, problem closed "Not Identified"
:* Fix another issue in the area. While you may not have solved this issue, make sure we are always improving the map. A good practice is to make at least one improvement in the area (fix/add info to a place, update house numbers, add missing speed limits, etc) when marking a UR as Not Identified - this will help future proof the area.
:* Special consideration should be given to URs that have comments, a problem identified, or reasonable Waze routes and/or user traces. In these cases, clusters can potentially form with similar information and the issue can be solved using deductive reasoning. In these cases it's always wise to consult with a state manger for guidance on closing the UR.
:*Last but certainly not least, when in doubt, ask for a second opinion. A second set of eyes may help you identify an issue you missed.
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