* Always close with an appropriate, targeted comment thanking the UR reporter for helping with the map.
* What's the difference between a Solved UR and a Not Identified UR? If there was an issue that was figured out and/or corrected, and if that fix involved a change to the map, then all the URS related to that issue can be closed as "solved". Otherwise, the UR should be closed "Not Identified". So if you solved the reporter's problem by helping them to use waze better, without getting changes made to the map, that UR should be closed as Not Identified. If you come across an old UR related to a problem that has since been fixed, then the UR should be closed "Not Identified" with an explanation to the reporter.
10 system for working on URs====
=====When you can solve a UR without additional user input=====
* You '''OPEN''' a UR.