From Wazeopedia

Map Problems

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[[File:Problem pin open-high.png{{mbox|lefttype=important|Problem pin open-high.png]] ''text=This information here is what is known at this time. Subject to change.''}}<br/>
This article covers the automated map Problem reports and appear in the Waze Map Editor as a colored balloon '''without''' a smiley face. Balloons with a smiley face are Waze user reported Update Requests and are covered under [[Update Requests in Waze Map Editor|Update requests]].