New York/UR Project/UR guidance: Difference between revisions Discussion View history

(Generally adhere to the USA guidelines. Added comment on what is NI and what us "solved")
(→‎When you can solve a UR without additional user input: Mark solved only if it is actually a map problem.)
 
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Generally, we follow the [[Update_Requests|USA Update Requests Guidelines]].   
Generally, we follow the [[USA/Northeast#Update_Requests|Northeast Update Request Guidelines]].   
'''We will use a 1-4-10 timing system for all URs which require User Input'''. This means that any UR which is closed as "Not Identified" will be open for at least 14 days after the first comment from an editor. If you need to ask more questions, you need to wait up to 14 days for a response to each question, so the UR might be open much longer. If you understand the solution for a UR immediately and do not need to ask questions, you may be able to close the UR the first time you look at it.
'''We will use a 0-4-4 timing system for all URs which require User Input'''. This means that any UR which is closed as "Not Identified" will be open for at least days after the first comment from an editor (if the first comment is on Jan 20, the earliest it should be closed is Jan 28). If you need to ask more questions, you need to wait up to 8 days for a response to each question, so the UR might be open much longer. If you understand the solution for a UR immediately and do not need to ask questions, you may be able to close the UR the first time you look at it.


* We work as a team. Anyone may send a first response or reminder notice. If the problem is not identified and the reminder time has expired, anyone may close it. If we have a new idea, we discuss it with the other editor(s) working the UR.  
* We work as a team. Anyone may send a first response or reminder notice. If the problem is not identified and the reminder time has expired, anyone may close it. If we have a new idea, we discuss it with the other editor(s) working the UR.  
* No automated responses. We prefer targetted, customized responses and questions.
* No automated responses. We prefer targeted, customized responses and questions.
* We always analyze a UR and all available clues before making our first response
* We always analyze a UR and all available clues before making our first response
* If editors need to discuss the analysis or approrpriate response to the reporter. We do not discuss in the UR.
* If editors need to discuss the analysis or appropriate response to the reporter, we contact each other directly. We do not discuss in the UR.
* UR reporters and other editors are all respected members of the community and partners in closing URs. We treat everone with respect and courtesy. Even when they are wrong or make an unpleasant response. :)
* UR reporters and other editors are all respected members of the community and partners in closing URs. We treat everyone with respect and courtesy. Even when they are wrong or make an unpleasant response. :)
* Always close with an appropriate, targetted comment thanking the UR reporter for helping with the map.
* Always close with an appropriate, targeted comment thanking the UR reporter for helping with the map.
* What's the difference between a Solved UR and a Not Identified UR?  If there was an issue that was figured out and/or corrected, and if that fix involved a change to the map, then all the URS related to that issue can be closed as "solved". Otherwise, the UR should be closed "Not Identified".  So if you solved the reporter's problem by helping them to use waze better, without getting changes made to the map, that UR should be closed as Not Identified. If you come across an old UR related to a problem that has since been fixed, then the UR should be closed "Not Identified" with an explanation to the reporter.
* What's the difference between a Solved UR and a Not Identified UR?  If there was an issue that was figured out and/or corrected, and if that fix involved a change to the map, then all the URS related to that issue can be closed as "solved". Otherwise, the UR should be closed "Not Identified".  So if you solved the reporter's problem by helping them to use waze better, without getting changes made to the map, that UR should be closed as Not Identified. If you come across an old UR related to a problem that has since been fixed, then the UR should be closed "Not Identified" with an explanation to the reporter.
====The 1-4-10 system for working on URs====
====The 1-4-4 system for working on URs====
=====When you can solve a UR without additional user input=====
=====When you can solve a UR without additional user input=====
* You '''OPEN''' a UR.
* You '''OPEN''' a UR.
* You '''IDENTIFY''' the problem,
* You '''IDENTIFY''' the problem  
* You are able to '''SOLVE''' it
* You are able to '''SOLVE''' it by fixing the map
* '''LEAVE A COMMENT''' and click '''MARK''' as '''SOLVED''' and '''SAVE IT'''
* '''LEAVE A COMMENT''' and click '''MARK''' as '''SOLVED''' and '''SAVE IT'''


=====URs that are not clear and you need information from the reporter=====
=====URs that are not clear and you need information from the reporter=====
* '''Day 1:'''
* '''Day 0:'''
** You '''OPEN''' a UR.
** You '''OPEN''' a UR.
** '''You DO NOT HAVE ENOUGH INFORMATION''' to solve the problem,
** '''You DO NOT HAVE ENOUGH INFORMATION''' to solve the problem,
** '''ASK''' user for clarification
** '''ASK''' user for clarification
*** '''IF YOU GET AN ANSWER''' and need more information, return to the beginning of '''Day 1'''
*** '''IF YOU GET AN ANSWER''' and need more information, return to the beginning of '''Day 0'''
*** '''IF YOU DO NOT GET AN ANSWER''',  wait until the 4th day and Go to Day 4
*** '''IF YOU DO NOT GET AN ANSWER''',  wait until the 4th day and Go to Day 4
*** '''IF YOU CAN NOW SOLVE THE UR''' return to '''When you can solve a UR without additional user input'''
*** '''IF YOU CAN NOW SOLVE THE UR''' return to '''When you can solve a UR without additional user input'''
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** '''IF''' it has been '''4 DAYS SINCE THE REQUEST''' (the most recent comment will be from an editor)
** '''IF''' it has been '''4 DAYS SINCE THE REQUEST''' (the most recent comment will be from an editor)
** '''SEND''' a '''REMINDER''' note to the user and wait for up to 10 more days
** '''SEND''' a '''REMINDER''' note to the user and wait for up to 10 more days
*** '''IF YOU GET AN ANSWER''' and need more information, return to the beginning of '''Day 1'''
*** '''IF YOU GET AN ANSWER''' and need more information, return to the beginning of '''Day 0'''
*** '''IF YOU DO NOT GET AN ANSWER''',  Go to '''Day 14'''
*** '''IF YOU DO NOT GET AN ANSWER''',  Go to '''Day 8'''
*** '''IF YOU CAN NOW SOLVE THE UR''' return to '''When you can solve a UR without additional user input'''
*** '''IF YOU CAN NOW SOLVE THE UR''' return to '''When you can solve a UR without additional user input'''
*'''Day 14:'''
*'''Day 8:'''
** '''IF''' it has been '''10 DAYS SINCE THE REMINDER''' (there was no response to the most recent request and reminder)
** '''IF''' it has been '''4 DAYS SINCE THE REMINDER''' (there was no response to the most recent request and reminder)
*** '''IF YOU CANNOT SOLVE THE UR''' then '''LEAVE A COMMENT''' and click '''MARK as NOT IDENTIFIED''' and '''CLOSE IT'''
*** '''IF YOU CANNOT SOLVE THE UR''' then '''LEAVE A COMMENT''' and click '''MARK as NOT IDENTIFIED''' and '''CLOSE IT'''
*** '''IF YOU ARE VERY SURE YOU HAVE SOLVED THE UR'' but were simply waiting for confirmation from the reporter '''LEAVE A COMMENT''' and click '''MARK as SOLVED''' and ''SAVE IT'''
*** '''IF YOU ARE VERY SURE YOU HAVE SOLVED THE UR'' but were simply waiting for confirmation from the reporter '''LEAVE A COMMENT''' and click '''MARK as SOLVED''' and ''SAVE IT'''

Latest revision as of 12:45, 12 June 2019

Generally, we follow the Northeast Update Request Guidelines. We will use a 0-4-4 timing system for all URs which require User Input. This means that any UR which is closed as "Not Identified" will be open for at least 8 days after the first comment from an editor (if the first comment is on Jan 20, the earliest it should be closed is Jan 28). If you need to ask more questions, you need to wait up to 8 days for a response to each question, so the UR might be open much longer. If you understand the solution for a UR immediately and do not need to ask questions, you may be able to close the UR the first time you look at it.

  • We work as a team. Anyone may send a first response or reminder notice. If the problem is not identified and the reminder time has expired, anyone may close it. If we have a new idea, we discuss it with the other editor(s) working the UR.
  • No automated responses. We prefer targeted, customized responses and questions.
  • We always analyze a UR and all available clues before making our first response
  • If editors need to discuss the analysis or appropriate response to the reporter, we contact each other directly. We do not discuss in the UR.
  • UR reporters and other editors are all respected members of the community and partners in closing URs. We treat everyone with respect and courtesy. Even when they are wrong or make an unpleasant response. :)
  • Always close with an appropriate, targeted comment thanking the UR reporter for helping with the map.
  • What's the difference between a Solved UR and a Not Identified UR? If there was an issue that was figured out and/or corrected, and if that fix involved a change to the map, then all the URS related to that issue can be closed as "solved". Otherwise, the UR should be closed "Not Identified". So if you solved the reporter's problem by helping them to use waze better, without getting changes made to the map, that UR should be closed as Not Identified. If you come across an old UR related to a problem that has since been fixed, then the UR should be closed "Not Identified" with an explanation to the reporter.

The 1-4-4 system for working on URs

When you can solve a UR without additional user input
  • You OPEN a UR.
  • You IDENTIFY the problem
  • You are able to SOLVE it by fixing the map
  • LEAVE A COMMENT and click MARK as SOLVED and SAVE IT
URs that are not clear and you need information from the reporter
  • Day 0:
    • You OPEN a UR.
    • You DO NOT HAVE ENOUGH INFORMATION to solve the problem,
    • ASK user for clarification
      • IF YOU GET AN ANSWER and need more information, return to the beginning of Day 0
      • IF YOU DO NOT GET AN ANSWER, wait until the 4th day and Go to Day 4
      • IF YOU CAN NOW SOLVE THE UR return to When you can solve a UR without additional user input
  • Day 4:
    • IF it has been 4 DAYS SINCE THE REQUEST (the most recent comment will be from an editor)
    • SEND a REMINDER note to the user and wait for up to 10 more days
      • IF YOU GET AN ANSWER and need more information, return to the beginning of Day 0
      • IF YOU DO NOT GET AN ANSWER, Go to Day 8
      • IF YOU CAN NOW SOLVE THE UR return to When you can solve a UR without additional user input
  • Day 8:
    • IF it has been 4 DAYS SINCE THE REMINDER (there was no response to the most recent request and reminder)
      • IF YOU CANNOT SOLVE THE UR then LEAVE A COMMENT and click MARK as NOT IDENTIFIED and CLOSE IT
      • IF YOU ARE VERY SURE YOU HAVE SOLVED THE UR but were simply waiting for confirmation from the reporter LEAVE A COMMENT and click MARK as SOLVED and SAVE IT