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Wazeopedia

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MobileDiff/147108

User:Karrows

3,681 bytes removed, 3 years ago
no edit summary
=== General Error with no descriptive text ===
Volunteer responding to your "general error" map-issue report. Waze gives us volunteers very little to go on. What was wrong with the map? Can you provide any detail? (Open to any editor)
=== Missing Road with no descriptive text ===
Volunteer responding to your "missing road" map-issue report. Waze gives us volunteers very little to go on. What was wrong with the map? What road is missing? (Open to any editor)
=== Wrong Driving Direction with no descriptive text ===
Volunteer responding to your "wrong driving direction" map-issue report. Waze gives us volunteers very little to go on; we don't even know where you were going! What went wrong with Waze's route? Most importantly, can you tell us your destination as you entered it into Waze? (Open to any editor)
=== Incorrect Turn with no descriptive text ===
Volunteer responding to your "incorrect turn" map-issue report. Waze gives us volunteers very little to go on. What junction was incorrect? What was incorrect about it? (Open to any editor)
=== Incorrect Junction with no descriptive text ===
Volunteer responding to your "incorrect junction" map-issue report. Waze gives us volunteers very little to go on. What junction was incorrect? What was incorrect about it? (Open to any editor)
=== Turn Not Allowed with no descriptive text ===
Volunteer responding to your "turn not allowed" map-issue report. Waze gives us volunteers very little to go on. What turn was not allowed? At what intersection? (Open to any editor)
== Likely cause identified, give reporter opportunity to clarify ==
=== The "Waze 180" ===
Volunteer responding to your report of a map issue. When you ask for a route immediately after waking up Waze, it has to guess what direction you are pointed. If it guesses wrong, it may give you an awkward route to avoid any illegal U-turns (I call this the "Waze 180"). When Waze offers you a route that starts off the wrong way, please drive a little in the direction you are pointed and then ask for the route again; or, keep driving and let Waze recalculate. This gives Waze a chance to know which way you are pointed and offer you a more suitable route. If you are sure this was not the problem, please respond using the Waze app (emails don't work with the reporting system) otherwise we'll close out this report in a few days. Cheers! (Open to any editor)
=== Doesn't know I've arrived / going around the block ===
Volunteer responding to your report. The little bit of data Waze gave us suggests that it was trying to take you back the way you came, but you continued forward. This can happen when Waze (1) doesn't know about a legal U-turn; (2) has a badly incorrect position for your destination; (3) was given an erroneous destination; or, (4) is still trying to take you to an old destination. Unfortunately we don't know what your destination was! Where did you ask Waze to take you? Were you expecting Waze to offer you a U-turn? If so, where? Please respond using the app, emails don't work with the reporting system. (Open to any editor)
 
=== Bogus missing road, exit, and bridge overpass reports ===
 
Volunteer responding to your report of something missing from the map. The drivable roads in this area have been pretty thoroughly mapped and we can't see anything missing that should be there. Now, the Waze app does "hide" roads from its display while you are driving so as to avoid cluttering the screen. This behavior can be confusing, especially if you're not following a Waze route but rather attempting to drive based on the map image alone. If you are certain something is missing from the map, please respond using the Waze app (emails don't work with the reporting system) and provide details! Otherwise we'll close out this report in a few days. Cheers! (Open to any editor)
 
=== Failed route but no info, editor suspects short-term closure ===
 
Volunteer responding to your report that you couldn't follow Waze's route. As far as we can tell the route is normally open. If a road or turn was closed, do you know how long the closure will last? If it is only for a few days or less, we volunteer map editors can't help. It takes at least that long for our edits to make it to handheld devices! The best way to report short-term road closures is with the Report->Closure feature in the Waze app (you used Report->Map Issue to file this report). If this is a long-term closure please respond using the app (emails don't work with the reporting system) and let us know as much as you can. Otherwise we'll close out this report. Cheers! (Open to any editor)
=== Failed route, user explicitly reports road closure ===
Volunteer responding. Looks like Waze thought you'd be better off taking an alternate route to get where you were going. Waze is not perfect by any means but it often does know things about upcoming traffic that one can't see from the car. Unfortunately Waze doesn't provide us volunteers with traffic data so there's no way we can verify whether the route was in fact optimal at the time of your drive. If we've misunderstood the problem please respond using the app (e-mails don't work with the reporting system). Otherwise we'll close this report in a few days. Cheers! (Open to any editor)
 
=== Confused by "One Way" sign on ''opposite'' side from turn ===
 
Volunteer responding to your report regarding a prohibited turn. Unfortunately the "One Way" signage here is confusing -- the street you were asked to turn on is indeed one way, but only on the OTHER side. The side Waze wanted you to go appears to be two-way and legal to turn into. Because of the confusing signage we often see reports like this, but we definitely want the map to be correct! Did you see any other signs prohibiting the turn, such as "No Turn" or "Do Not Enter" signs? If you are certain the turn is prohibited, please respond using the app (emails don't work with the reporting system) and let us know as much detail as you can. Otherwise we'll close this report in a few days. Cheers! (Open to any editor)
=== Construction zones (followup response) ===
Volunteer responding to your map-issue report in which you described the problem as an address. Did you mean to enter the address as a navigation destination? If there is a problem with the address please respond using the Waze app (emails don't work with the reporting system) and explain what went wrong. Otherwise we'll assume this was an accident and close out this report in a few days. Cheers! (Open to any editor)
=== Late June 2015 routing-server bug for timed turn/segment restrictions ===
 
Volunteer responding to your report of being routed through a turn or road prohibited by time restrictions. The time restriction for this location has actually been in the Waze map for some time. Unfortunately, around 26 June 2015, a bug seems to have appeared that causes Waze to disregard some timed turn and road restrictions between Thursday evening and Saturday morning. Waze is aware of the problem and we are told a fix should be in place by the end of July.
== Lapsed conversations with other editor(s) ==
Volunteer responding. Sorry to hear of your experience. I would hate it too if Waze asked me to make a left turn through heavy traffic! Unfortunately there's nothing we volunteer map editors can do. If we disable the left turn, then others who want that legal turn during off-peak hours will complain. The good news is that, if you did follow Waze's directions, your long wait did not go unnoticed; Waze keeps track of how long it takes to successfully complete a turn. Once a number of Wazers have completed a turn at different times of day, Waze gets an idea of how slow that turn is and may then avoid it during peak traffic times. Unfortunately we volunteers have no manual tools to tweak or accelerate this process. I wish we could be more help!
 
=== Roads aren't displaying ===
 
Volunteer responding to your report that roads are not displaying. The Waze app "hides" roads from its display while you are driving so as to avoid cluttering the screen. The faster you drive, the more roads it hides. Also, if you zoom out the display, Waze hides more and more roads, showing only the most significant. Finally, if the Waze app has recently downloaded new maps, it does (rarely!) happen that some roads don't display; quitting and restarting the Waze app should cure that problem. That's the best we volunteers can offer regarding road display, so we'll close this report. Hope this helps!
=== Legal route but dangerous or impossible in heavy traffic ===
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