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General explanation Video
NOTE: The above video is a bit old. The "New Address" option is not on the current versions. Just enter 2##2 into the Search box at the top of the Drive To screen.
To send log files, open the Menu and choose Settings >> Help >> Send Logs Click Yes to send us the logs.
After sending the logs, please email us (to support@waze.com) with the date and time when the logs were sent. We will check the cause of the crash and fix it as soon as possible.