Moving
If a point place is moved more than 1046.59 feet (319 meters), the change cannot be saved in WME. Therefore, if a business or other public place has moved a short distance, move the associated point place to the correct location, update the address and delete any photos that are no longer accurate. However, if a business has moved a long distance, remove the place as permanently closed according to the following section and create a new place.
Closed
There are various reasons that a place may not be open for normal business in the long term:
- It may be permanently closed or moved away.
- It may be under long-term renovation or equipment overhaul, as is sometimes the case with shopping malls, hotels and gas stations.
- It may still be under construction but already well known, as is the case with some large destination stores and attractions.
Whatever the reason, Waze users should not be routed without warning to places that are not open for normal business. However, because Waze includes third-party results in searches for places, without a linked Waze place, users may end up navigating to a third-party result with no way of knowing that the place is not open or does not even exist. Therefore, after confirming that a place is not open for business due to any of the above reasons, the following procedures should be used:
| General Process Steps | Specific Process Steps | ||||
|---|---|---|---|---|---|
| Permanently Closed | Temporarily Closed | Under Construction | |||
| 1 | Search in the Waze app for the name and location of the place. | << | << | << | |
| 2 | Search WME for the same location. If you see: | a: only a Waze place: | Delete the place and stop. | Continue to the next step. | |
| b: third-party place(s): | Create a Waze place (if not already present). Continue to the next step. | ||||
| 3 | Add at the end of the name: | (permanently closed) | (closed until [date]) | (opens [date]) | |
| 4 | Add a note in the description: | Reported closed [date] | Reported closed [date], reopens [date] | Opens [date] | |
| 5 | Ensure the applicable third-party place(s) is linked to the Waze place. | << | << | << | |
| 6 | Change the open hours to one min/week at a time least likely to be viewed, such as 03:00-03:01 Monday morning. | << | << | << | |
| 7 | Submit third-party change. | Submit a correction, if possible, to the third-party source to show that the place is closed. | Submit a correction, if possible, to the third-party source and wait until reopening. | Wait until opening. | |
| 8 | Final cleanup. | Delete the Waze place after the third-party place no longer appears in search results. | Change the place back to normal after reopening. | Change the place to normal after opening. | |
Flagging
Waze users will frequently flag closed places for deletion, which generates a PUR with the options of ignoring the flag or deleting the place. If the place should be deleted immediately, delete it through the flag, which will send the user a message that the flag was reviewed and approved. If you need to wait to delete the place until third-party results are corrected, wait to handle the flag and then delete the place through the flag. If the place is still open or has just moved a short distance, hit "ignore" on the flag PUR.
Additional information
Closed advertised places may require the help of a state manager or regional coordinator for removal from Waze.