User:ShadowMasterCM

Standard Responses:

Standard Responses [SRs] are used when working with Update Requests [URs] in the Waze Map Editor [WME]. These are intended to offer general guidance to help editor's effectively communicate with reporters in a productive manner. These can also be modified to fit your specific situations.

Greeting:

When to use: Used to start the conversation with a reporter, in the UR that contains to little detail, as well as those URs that contain "N/A" or are "blank".

• Thanks for the report! Can you provide specific information about this error?

Reminder:

When to use: When you have sent an initial request for additional information, and the reporter has not yet replied. The specific amount of time between the initial request and the reminder varies between regions, so check for local guidance.

• "Hi There! We would like to try to correct this issue for you, but we need more specific information about it. If it can't be corrected, then it will have to be left incomplete and this report will be closed.

No Response/ Closing:

When to use: After the initial request for additional info AND the reminder request have been sent, and an additional wait period has passed since the reminder was sent, THEN you should close out the UR as 'Not Identified'.

NOTE: Editors should also consider giving the entire local area one last review and see what various items can be corrected before closing this UR and leaving this specific area of the map. There may not be another editor that will review this area for weeks or months!

• No recent activity - No new information - Closing as Not Identified

Issue Solved:

When to use: The issue reported was properly identified, and the map data was corrected as needed...including a comment about the delay due to 'Tile Updates' is also very useful information to the reporter, who may only be a casual Waze app user.

• Appropriate data updated. This should appear in the Waze app in the next several days. Please open a new report if there are any additional issues. Thanks!

Restrictions [Weight/Height/Width/Vehicle Type]:

When to use: When you get a report offering this sort of data, do NOT just discard it as useless. Waze wants to collect any data made available for [possible] future use, but editors also need to help the reporter understand they won't see it currently in use in the Waze app.

• Updated the appropriate data. NOTE: Waze does NOT currently use this type of data. Please continue to send reports with this sort of information so the data will be available to Waze when it does add that feature. Thanks!

No Solution/ Closing:

When to use: Reporter has given as much information as they can, but the actual issue is never specifically identified and corrected. We don't want the reporter to feel as tho they wasted their time sending in a UR, but we also need to acknowledge that this specific issue can not be fixed.

• All relevant MAP DATA has been reviewed, and at this time there is no obvious solution to this error. This report will be closed as "Not Identified". Please continue to report any additional issues. Thanks! SMCM

Restrictions [Weight, Height, Width, Veh Class]:

When to use

• Thanks for the info on the restriction(s). Please continue to send in new reports wherever you see them. Waze is collecting this sort of data for future use. However the current version of the APP does NOT yet use this data when selecting a route. Please remember to watch for posted signage and follow local laws. SMCM