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What is an SOS Escalation? An SOS Escalation is a super urgent issue* which affects many users. SOS Escalations are reported by the community and reach the SREs team in order to troubleshoot and resolve.
*Urgent issues are defined as critical malfunctions which affect a significant number of users experiencing a degradation of service availability, or functionality of the service. For example: Downtimes, routing not available, search not available, WME is down, suspected damage to the map that needs to be immediately stopped/blocked, etc.