Difference between revisions of "Turn on debug mode"

From Wazeopedia
(Clarified procedure)
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[http://www.youtube.com/watch?v=-6rb8bYRlFw General explanation Video]<br/>
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You can review an older [http://www.youtube.com/watch?v=-6rb8bYRlFw General explanation video], but note that the "New Address" option is not on the current versions. Just go to the Main menu, select Navigate, and enter 2##2 into the search box for the destination. Now restart your phone and you will be in Debug Mode which enables collecting log files that can be sent to Waze Support. To send the log files, open the Main Menu and choose Settings >> Help >> Send Logs. Click Yes to send the logs to Waze support. After sending the logs, please contact support from the Main Support page by entering "sending logs" in the quick help box and you will see "Ask an Agent by: Email." Include the date and time you sent the logs. That way they can respond to you directly and they know which logs are related to your described problem you submit.  
NOTE: The above video is a bit old. The "New Address" option is not on the current versions. Just enter 2##2 into the Search box at the top of the Drive To screen.
 
  
To send log files, open the Menu and choose Settings >> Help >> Send Logs
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To turn off debug mode search again for 2##2 and restart your phone.
Click Yes to send us the logs.
 
 
 
After sending the logs, please email us (to support@waze.com) with the date and time when the logs were sent.
 
We will check the cause of the crash and  fix it as soon as possible.
 
 
 
[http://www.youtube.com/watch?v=sFbwoM7yjlA How to send log files using iPhone]<br/>
 

Revision as of 05:34, 26 June 2012


You can review an older General explanation video, but note that the "New Address" option is not on the current versions. Just go to the Main menu, select Navigate, and enter 2##2 into the search box for the destination. Now restart your phone and you will be in Debug Mode which enables collecting log files that can be sent to Waze Support. To send the log files, open the Main Menu and choose Settings >> Help >> Send Logs. Click Yes to send the logs to Waze support. After sending the logs, please contact support from the Main Support page by entering "sending logs" in the quick help box and you will see "Ask an Agent by: Email." Include the date and time you sent the logs. That way they can respond to you directly and they know which logs are related to your described problem you submit.

To turn off debug mode search again for 2##2 and restart your phone.