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In the Waze Map Editor we can see two different kind of Problem Reports: | In the Waze Map Editor we can see two different kind of Problem Reports: | ||
:[[File:Request_pin_open-low.png|30px|frameless]][[File:Request_pin_open-med.png|30px|frameless]] URs (Update Requests; | :[[File:Request_pin_open-low.png|30px|frameless]][[File:Request_pin_open-med.png|30px|frameless]] URs (Update Requests; Map Issues reported by Waze users) | ||
:[[File:Problem pin open-high.png|30px|frameless]][[File:Problem_pin_solved.png|30px|frameless]] MPs (automatically generated Map Problems) | :[[File:Problem pin open-high.png|30px|frameless]][[File:Problem_pin_solved.png|30px|frameless]] MPs (automatically generated Map Problems) | ||
They show where the map needs work. We must solve them to fix the map. URs also give us a way to contact our fellow Wazers, who may become interested in editing.<br /> | They show where the map needs work. We must solve them to fix the map. URs also give us a way to contact our fellow Wazers, who may become interested in editing.<br /> | ||
Other reports on the map are [[File:Wme placemarker new.png|22px|frameless]] Place Update Requests (PURs), which are | Other reports on the map are [[File:Wme placemarker new.png|22px|frameless]] Place Update Requests (PURs), which are discussed on the page about [[Editing/Places|Places]]. | ||
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{{anchor|TOC}} | {{anchor|TOC}} | ||
{{TOC center}}<br /> | {{TOC center}}<br /> | ||
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=Update Requests (URs)= | =Update Requests (URs)= | ||
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Suggested time-table: | Suggested time-table: | ||
*First response within | *First response within 7 days | ||
*If no reaction from the reporter, send a reminder after | *If no reaction from the reporter, send a reminder after 7 days | ||
*If no reaction to the reminder, close the report after another | *If no reaction to the reminder, close the report after another 7 days | ||
This time schedule would be the ideal situation. As many areas are still not maintained well, and we have very old Update Requests open, to this moment we cannot deal with all reports in time. However, the URs signals where we have to work. They provide a possibility to get into contact with our users who might become future editors! So please handle URs with care and attention and follow the guidelines below. | <!--This time schedule would be the ideal situation. As many areas are still not maintained well, and we have very old Update Requests open, to this moment we cannot deal with all reports in time. However, the URs signals where we have to work. They provide a possibility to get into contact with our users who might become future editors! So please handle URs with care and attention and follow the guidelines below.--> | ||
===Guideline for handling URs=== | ===Guideline for handling URs=== | ||
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*Sometimes a higher Level editor is needed to solve the problem, because the involved segments are locked at a higher Level than your own. Check the level of the segments and those that are connected to it, before you start editing. In case of a higher lock, request an unlock in the forum or in slack, or assistance from a higher level editor. | *Sometimes a higher Level editor is needed to solve the problem, because the involved segments are locked at a higher Level than your own. Check the level of the segments and those that are connected to it, before you start editing. In case of a higher lock, request an unlock in the forum or in slack, or assistance from a higher level editor. | ||
==== | ====Actions==== | ||
* If the report has enough information, please fix the problem. | * If the report has enough information, please fix the problem. | ||
::-Tell them what you did. | ::-Tell them what you did. | ||
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::-Be friendly, say thank you, and '''send'''. | ::-Be friendly, say thank you, and '''send'''. | ||
::-Look at the provided [https://docs.google.com/document/d/1-bsYMydWSrxsDpMH2B9sF50hisuDQYYEIUCLQokmKL8 standard responses] for examples. | ::-Look at the provided [https://docs.google.com/document/d/1-bsYMydWSrxsDpMH2B9sF50hisuDQYYEIUCLQokmKL8 standard responses] for examples. | ||
* If the reporter did not answer after | * If the reporter did not answer after 7 days, send a [https://docs.google.com/document/d/1-bsYMydWSrxsDpMH2B9sF50hisuDQYYEIUCLQokmKL8#heading=h.h51xch64qmha reminder message]. | ||
: It often happens reporters do respond only after a reminder. | : It often happens reporters do respond only after a reminder. | ||
* If the reporter does not respond to the reminder after | * If the reporter does not respond to the reminder after 7 days, check again. | ||
::-Try to solve the problem. | ::-Try to solve the problem. | ||
::-Check other URs in the neighbourhood for more information. | ::-Check other URs in the neighbourhood for more information. | ||
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Elaborate information on MPs can be read in the global page about [[Map_Problems_in_Waze_Map_Editor|Map Problems]]. Be aware, that if guidelines differ from what is written above, the Indian guidelines prevail. | Elaborate information on MPs can be read in the global page about [[Map_Problems_in_Waze_Map_Editor|Map Problems]]. Be aware, that if guidelines differ from what is written above, the Indian guidelines prevail. | ||
<div style="text-align: right; direction: ltr; margin-left: 1em;"><small>[[#TOC|''go back to the table of content'']] or [[#TOP|''back to the top'']]</small></div> | |||
<div style="text-align: right; direction: ltr; margin-left: 1em;"><small><!---[[#TOC|''go back to the table of content'']] or ---> [[#TOP|''back to the top'']]</small></div> | |||
Latest revision as of 10:48, 11 August 2019
 Welcome |  Editing |  Community |  Misc |
Problem Reports
In the Waze Map Editor we can see two different kind of Problem Reports:
URs (Update Requests; Map Issues reported by Waze users)
MPs (automatically generated Map Problems)
They show where the map needs work. We must solve them to fix the map. URs also give us a way to contact our fellow Wazers, who may become interested in editing.
Other reports on the map are 
Place Update Requests (PURs), which are discussed on the page about Places.
Update Requests (URs)
Update Requests are shown as balloons with a blank Waze icon. Depending on their age, they are colored from yellow (fresh) to red (old). Green URs are closed by an editor. In well managed areas, URs are handled quickly. It gives the best opportunity to get local knowledge from the reporter to help you fix the map.
Suggested time-table:
- First response within 7 days
- If no reaction from the reporter, send a reminder after 7 days
- If no reaction to the reminder, close the report after another 7 days
Guideline for handling URs
- Respond to URs in English.
- You may use this list of responses to common UR problems to help you.
- UR reporters are our partners in fixing the map. Always use friendly comments that show our appreciation. Ask for information in a friendly way, thank them for working with you, and always leave a comment before closing.
- Officially, nobody ´owns´ a UR. However, if another editor is already working on a UR, it is polite to get in contact with him or her. You may find a solution together. If the editor does not react withing two weeks after the initial response, you handle the UR as described below.
- Some problems are easy. Some problems are difficult. Sometimes the reporter gives incorrect information. You can always ask a more experienced editor for help solving a UR.
- Sometimes a higher Level editor is needed to solve the problem, because the involved segments are locked at a higher Level than your own. Check the level of the segments and those that are connected to it, before you start editing. In case of a higher lock, request an unlock in the forum or in slack, or assistance from a higher level editor.
Actions
- If the report has enough information, please fix the problem.
- -Tell them what you did.
- -Say "thank you". Maybe they will send more helpful reports after this.
- -After it is fixed, close the UR as Solved.
- -Remember to send a closing comment.
- If you need more information, ask.
- -Be friendly, say thank you, and send.
- -Look at the provided standard responses for examples.
- If the reporter did not answer after 7 days, send a reminder message.
- It often happens reporters do respond only after a reminder.
- If the reporter does not respond to the reminder after 7 days, check again.
- -Try to solve the problem.
- -Check other URs in the neighbourhood for more information.
- -Update the map at that location where possible.
- -Ask your fellow editors for help.
- Close the UR as Solved only if you really solved the problem in the map.
- If you did not solve a map problem, do NOT mark the UR Solved:
- -If the problem is with the app, give the reporter a link to the Waze support pages.
- -If you did everything to handle the problem, but it can't be solved in the map, you can close it as Not Identified.
- -Use a closing comment like the provided default response.
- -Remember to send the comment.
Elaborate information on URs can be read in the global page about Update Requests. Be aware, that if guidelines differ from what is written above, the Indian guidelines prevail. Once you are experienced handling URs, you can use the script URC to facilitate it. The default responses are in the India (English) list.
Map Problems (MPs)
Problem reports are automatically generated reports, that appear in the Waze Map Editor as a colored balloon with an exclamation (!) mark. Balloons with the Waze silhouette are user reported Update Requests and are covered in the paragraph above.
- There are several kinds of MPs. In base map areas, you will find Missing road, Crooked segment detected and Restricted turn might be allowed most often.
- Other kinds of MPs are described in the Global Page on Map Problems.
- Try to solve the problem and close the MP as Solved.
- If you are sure it is not a map problem, close it as Not Identified'
- If you don´t know how to solve it, please discuss it with your fellow editors first before closing it as Not identified.
Elaborate information on MPs can be read in the global page about Map Problems. Be aware, that if guidelines differ from what is written above, the Indian guidelines prevail.