Versie door WTranlatebot (overleg | bijdragen) op 8 aug 2018 om 23:46 (Importing a new version from external source)
- Start with thanking the reporter for reporting the issue.
- If the report is clear and you can solve this issue directly, please do and explain to the reporter what you have done. The reporter receives a message of your comment, and will feel valued for his/her addition. In addition, other editors can learn from your solution and it can help solving other issues in the neighborhood. You can close the UR as solved.
- When the issue is not clear, ask the reporter politely for more information.
- If the reporter doesn´t respond to your question within 5 days, you may send a reminder message. It often happens the reporters do respond only after a reminder.
- When the reporter also does not respond to your reminder, within 8 days, you can close the UR as "Not identified", with a comment in the conversation why you closed it.