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* As a first step, try asking our system your question on www.waze.com/support
* As a first step, try asking our system your question on www.waze.com/support
* You can [mailto:support@waze.com email Waze] and get a reply
* If you don't get an appropriate answer, you can use the link to ask an agent by email
* Replies may be basic but in most cases a comprehensive and complete solution
* Replies may be basic but in most cases a comprehensive and complete solution
* Make sure to include your Waze username, your phone model and the Waze app version
* Make sure to include your Waze username, your phone model and the Waze app version

Revision as of 22:40, 5 June 2012

  • As a first step, try asking our system your question on www.waze.com/support
  • If you don't get an appropriate answer, you can use the link to ask an agent by email
  • Replies may be basic but in most cases a comprehensive and complete solution
  • Make sure to include your Waze username, your phone model and the Waze app version
  • A Superpermalink to the area and route on the Livemap or Cartouche are often very helpful
  • Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together, on Android hold down the back and Home buttons together.
  • Please describe what you expect to happen, and describe what actually happened
  • Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed