Working with URs
Massachusetts has adopted a 36hr/4/7 day standard when dealing with User Requests.
Our goal is to respond to new URs within 36 hours. Fix the issue and solve the UR (if within our control, and identifiable), or solicit additional needed information from the reporter.
If there is no response from the reporter within 4 days, "bump" the request with a reminder message.
If there is a response from the reporter, and a conversation starts about the error and how to resolve it, the 7 day clock starts over.
Resolve URs that have no response to comment in 7 days, or are completed. NEVER close a UR without leaving a closing comment, even if it's something as simple as "No info received, closing."
When responding to URs, please remember the wise words of the scholar, brevity is the soul of wit.
More than likely, the user is going to be reading your response in the Waze App, so try and keep it as short as possible, while still conveying the information, or request desired.
If you're editing in Massachusetts, we ask that you turn on the LIVE USERS layer in the editor. If you see another editor show up where you are editing, and move around you, please check WME Chat. Also, check and see if you have a Private Message (PM) in the Forum.
There may be an issue with the area you're editing in, or what you are doing.
Never Be Unreachable!
2015 Boston MapRaid
You can find information on the Great 2015 Boston MapRaid here.