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* Make sure to include your Waze username, your phone model and the Waze app version | * Make sure to include your Waze username, your phone model and the Waze app version | ||
* A [[Map_Editing#To_get_the_SuperPermalink:|Superpermalink]] to the area and route on the Livemap or Cartouche are often very helpful | * A [[Map_Editing#To_get_the_SuperPermalink:|Superpermalink]] to the area and route on the Livemap or Cartouche are often very helpful | ||
* Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together | * Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together, on Android hold down the back and Home buttons together. | ||
* Please describe what you expect to happen, and describe what actually happened | * Please describe what you expect to happen, and describe what actually happened | ||
* Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed | * Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed | ||
Revision as of 23:49, 6 February 2012
- As a first step, try asking our system your question on www.waze.com/support
- You can email Waze and get a reply
- Replies may be basic but in most cases a comprehensive and complete solution
- Make sure to include your Waze username, your phone model and the Waze app version
- A Superpermalink to the area and route on the Livemap or Cartouche are often very helpful
- Screenshots can be very useful - on the iPhone hold down the Wake and Home buttons together, on Android hold down the back and Home buttons together.
- Please describe what you expect to happen, and describe what actually happened
- Can you reproduce the problem? Can you describe the steps you took to reproduce the problem? So then Waze can reproduce the problem too, and know when it is fixed