The following links are entry forms used to contact Waze or Champs for help regarding specific issues or requests.
NOTE: These forms should be used only for assistance pertaining to the specific issue or request of the entry form. If you need assistance with any issue that one of the forms here can not resolve, you can seek help in the Forum.
- 1 Advertisement pin corrections
- 2 Aerial photograph requests
- 3 Area Manager Application - USA
- 4 Banned/Flagged Account Restoration Form
- 5 Cities Form
- 6 Connected Citizens Program Form
- 7 Formal Mentoring Requests
- 8 Ghost Gas Stations
- 9 Google Address Pin Adjustments
- 10 Major Traffic Events Form
- 11 Map Offsets in the Editor
- 12 Places outdated in Google appearing in Waze
- 13 Report a Bug
- 14 Road Closures for All Editors - USA
- 15 Unlock Staff Locked Segments
Advertisement pin corrections
If you find incorrect advertisement pins in the app for the location, name, or other details, they must be fixed by Waze staff. As of 2017[update], you have three options;
- If the advertisement is associated with a locked Waze Place, make the adjustments to the place in WME (this will become a PUR regardless of your rank), and the Waze staff team will review it.
- If the advertisement is not associated with a locked Waze Place, submit the Misplaced ad pins form. The Waze team monitors this so they can fix it or report it to advertisers.
- If neither of the previous options resolve the issue in a reasonable amount of time, contact a Champ or your Regional Coordinator who can contact staff directly.
Aerial photograph requests
A new program is being tested that links volunteer pilots with Waze volunteer map editors. The pilots submit aerial photographs of new and changing roads so that Waze users can have the most accurate and up-to-date driving navigation available.
Area Manager Application - USA
Application for US Area Manager (new or expanded)
This form is intended for those who are already familiar with Waze map editing, the Waze wiki and the editing documentation it contains. Prospective editors should also be familiar with and already participating in the Waze forums. If you don't have this experience, we suggest that you take your time and become more familiar with editing the Waze map.
Additional Info: United States Area Manager Application
Banned/Flagged Account Restoration Form
Use this form to contact Waze if you believe your Waze account was wrongfully blocked.
City Merge/Change/Remove Form
Submit a request to Change City Name, Merge Cities, Delete City, Report Duplicate City & Smudged City. Note: There are 2 forms available to submit a request, please be sure to use the USA form for all requests in the United States, all others can use the All Requests Form.
Additional Info: Smudged Cities
Connected Citizens Program Form
Connected Citizens Program Inquiries
The Waze Connected Citizens program brings cities and citizens together to answer the questions “What’s happening, and where?” We exchange publicly available incident and road closure reports, enabling our government partners to respond more immediately to accidents and congestion on their roads. In turn, we aggregate our partners' data on the Waze platform, resulting in one of the most succinct, thorough overviews of current road conditions today.
With the addition of city data, Wazers will be even safer on the roads and more knowledgeable about construction, marathons, floods or anything else that can cause delays. And for our government partners, publicly-available Waze data is a powerful tool to build more efficient cities. Real-time information from drivers is essential; no one knows more about what's happening in a city than the people who live there. In an era with smart phones, smart cars and smart homes, isn't it about time we start building smarter cities?
Additional Info: Connected Citizens Program
Formal Mentoring Requests
Formal Mentoring Application Form
Formal Mentoring in the USA is a one-on-one interaction between a Mentee and Mentor with specific objectives of increasing skill, editor level, and Waze Community participation. It entails a specific Mentee-Mentor pair who agree upon an objective, start, and end, this process needs a bit more coordination. It also requires commitment from both the Mentee and Mentor to complete the objective.
Additional Info: Mentoring/Formal/USA
Ghost Gas Stations
Ghost Gas Stations
If you discover a gas station appearing in Waze that does NOT have an associated landmark at that location, then you can report it here for Waze to fix manually
Additional Info: Ghost Gas Stations
Google Address Pin Adjustments
Major Traffic Events Form
Mega Traffic Events
Use this form to share any major traffic event in your area, and the Waze team will make every effort to process the information provided. This form should only be used to report planned road closures, caused by major events.
Additional Info: Major Traffic Events (Waze) & Major Traffic Events (Forum)
Map Offsets in the Editor
Map offsets in the editor
Use this form whenever you notice an area in the Editor, with aerial images that are misaligned with the existing roads.
Places outdated in Google appearing in Waze
Places outdated in Google appearing in Waze Search Results
There is an ongoing issue regarding ‘Places’. In certain instances, search results display ‘Places’ that no longer exist. While these ‘Places’ do not exist on the Waze map any more, they are still in Google’s database. This causes search errors in countries where you get Google's results by default. We would like to fix this. Please submit examples of this issue to us using this form and we will do our best to correct it.
Report a Bug
Report a Bug
If you're experiencing crashes during navigation or any other bug, use this form to submit the bug to Waze.
Road Closures for All Editors - USA
Unlock Staff Locked Segments
Unlock Staff locked segments
When a segment(s) or object shows as locked by "Staff," no volunteer Waze editor can unlock or update this for you. The only way to get these resolved is to submit a Staff Unlock Request which is handled by Waze Support staff.
Additional Info: STAFF Unlock Requests