Here is a first guideline for response times, based on the current situation:
for recent URs (<1 month):
- Start with thanking the reporter for reporting the issue.
- If the report is clear and you can solve the issue directly, please do and explain to the reporter what you have done. The reporter receives a message of your comment, and will feel valued for his/her addition. In addition, other editors can learn from your solution and it can help solving other issues in the neighborhood. You can close the UR as solved