Maryland/URs: Difference between revisions Discussion View history

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-==== Standard URs ====
-===== Day 0 =====
-The first editor who is able to respond to UR should attempt to resolve the UR. If they are successful, they should comment as such in the UR and mark it closed. If more information from the reporter is required to make progress towards closure, a query should be sent to the reporter requesting the information needed for resolution
-===== Day 4+ =====
-Polite reminders should be sent to a reporter who has never responded to a query, provided at least three full days have elapsed since the initial response was sent. (You can send reminder at 00:01 Eastern Standard (or Daylight when applicable) Time on the fourth day).
-Example
-"''If no further information is provided we will be unable to fix the issue you encountered and this report will be closed soon''"
-===== Second Day 4+ =====
-URs may be noted as closed due to lack of reporter response, provided at least three full days have elapsed since the followup message was sent (You can close at 00:01 Eastern Standard (or Daylight when applicable) Time on the fourth day since the reminder was sent)
-Example
-"''This report is being closed due to lack of information, please submit another report if the issue continues. Happy Wazing!''"

Latest revision as of 00:25, 14 September 2017